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The first week of training's been fun, though rather tiring. It got a lot more interesting as the week progressed. The first two days were just general introductions (as always), and the third was communications training. Which is dreadfully boring. I'd go so far as to say it's mindbogglingly boring. I know all this stuff, and I really don't need a reminder. Of course, most of the guys* hadn't had it, so to them it was all new and shiny and interesting, while I just sat there waiting for the real work to finally begin. The last two days saw us working with all the various applications and using them to physically install the triple-play package.
We got to fiddle around with wires and plugs and UTP-cables (yay for being the only one to know how to attach new plug to a UTP-cable). The training's set up in an odd way. We get a load of questions in the morning, a basic (very, very basic) introduction to the subject and then the trainer turns us loose on the computers to answer the questions. Cue questions along the lines of "Where the hell do I find the procedures for [foo]?", "Er...people actually do this?"** and "Can we also tell people they should never be allowed near this product?"***.
I'm having heaps of fun. Can't wait for Monday.
* I'm the only woman in the group. Fun! Especially because there's one rather traditionally-minded guy in the group, whom I manage to confuse on a daily basis.
** That one was in response to a question which went like this: "The customer calls and tells you the modem isn't working. After testing, you find out that the customer has used a couple of nails to attach the modem to the wall, thus ruining the modem. What do you tell the customer?"
*** In response to the answer to the second question, which is "Yes". People do this. With distressing regularity. Actually, there's one customer who's done it to three modems now. The first time, he used nails. The other two times, he used screws. But in different places. And he keeps paying the 150 euros to replace them.
We got to fiddle around with wires and plugs and UTP-cables (yay for being the only one to know how to attach new plug to a UTP-cable). The training's set up in an odd way. We get a load of questions in the morning, a basic (very, very basic) introduction to the subject and then the trainer turns us loose on the computers to answer the questions. Cue questions along the lines of "Where the hell do I find the procedures for [foo]?", "Er...people actually do this?"** and "Can we also tell people they should never be allowed near this product?"***.
I'm having heaps of fun. Can't wait for Monday.
* I'm the only woman in the group. Fun! Especially because there's one rather traditionally-minded guy in the group, whom I manage to confuse on a daily basis.
** That one was in response to a question which went like this: "The customer calls and tells you the modem isn't working. After testing, you find out that the customer has used a couple of nails to attach the modem to the wall, thus ruining the modem. What do you tell the customer?"
*** In response to the answer to the second question, which is "Yes". People do this. With distressing regularity. Actually, there's one customer who's done it to three modems now. The first time, he used nails. The other two times, he used screws. But in different places. And he keeps paying the 150 euros to replace them.
