Our call management system has decided to crap itself. Currently the email part of it is...doing interesting things. It can take up to five minutes to actually open an email. Trying to open a reply email makes it fall over go splat and when you try to open a reply again after getting an error messages, it generaly goes off in a sulk.
Once you get a reply email open, you can type but god help you if you try to send it. It freezes the entire application, and if you're actually copy-pasting something to the ticketing system, it freezes both.
So we're supposed to open the email with the program (no other way, because we can't tell who's doing what otherwise (or even who's sent the email to begin with)) and then have to send any reply via Outlook.
I am not amused. I'm already not too good at emails at the best of times, and this really isn't helping me get all enthusiastic about them.
Once you get a reply email open, you can type but god help you if you try to send it. It freezes the entire application, and if you're actually copy-pasting something to the ticketing system, it freezes both.
So we're supposed to open the email with the program (no other way, because we can't tell who's doing what otherwise (or even who's sent the email to begin with)) and then have to send any reply via Outlook.
I am not amused. I'm already not too good at emails at the best of times, and this really isn't helping me get all enthusiastic about them.