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sessifetSo...
We occasionally* have new mandatory software roll-outs. These are fun to begin with, as they tend to cause problems with thing like add-ons and plug-ins and tack-ons and what have yous. Now, usually the company is quite good at talking to the businesses that provide this software and have thorough testing done, usually resulting in a specific company tailored version being rolled out.
Note that I said 'usually'. Sometimes, they don't. As with the latest version of Adobe Reader. It's been bought and licensed and implemented. Unfortunately, what they didn't test was the following: Can documents created in the latest version of Writer actually be printed by the latest version of Reader? The answer is 'No.', which caused huge amounts of fun.
There is also a nifty feature in the latest reader. It is called 'Send to Fed-EX-Kinko'. I took the call on that one about two months ago.
So you have your shiny new reader. It has prettiful layout with big friendly buttons that say 'Push me. I make a pleasing noise.'. It also has the shiny prettiful button that reads 'Send to Fed-EX-Kinko'. It sort of does what it says on the button.
You see the shiny button. You do not know what the shiny button does. You press the shiny button. Nothing happens. You press the shiny button again. You wait. Nothing happens. You press the shiny button yet once more. Nothing continues to happen. And you press the button some more. Crickets chirp. You call the helpdesk and ask what the prettiful button actually does.
The helpful analyst takes control over your pc and shows you the myriad of screens that have been opened by your diligent button pressing. It requests you fill in details and send them off to Fed-EX where they (presumably) will end up in a dark room. They will likely be eaten by a grue.
You then realise that prettiful button is evil incarnate, the spawn of Satan himself, and will probably follow you home and eat your children, because that button nearly caused you to send highly confidential information to Fed-EX and Oh My Gods The Boss Is Going To Have Conniptions You Must Do Something About This Evil Button Now.
You do not respond well when analyst tells you that this must be sorted out by others Higher Up and that it, because of the potential security risk caused by blithering idiots like yourself, will be sent through with the highest priority. You spend the next 15 minutes moaning and complaining about the fact that there was no small label attached to the button that reads 'Warning. Do not under any circumstances press this button. Doing so will cause your small intestines to crawl up out of your body and throttling you until you are very very sorry for pressing this here button. Seriously.'
Analyst finally cuts you off by chirpily giving you the ticket number and wishing you a good day, while secretly hoping you had a 'Send to Fed-EX/Kinko' button.
* Read 'Pretty much every week'.
We occasionally* have new mandatory software roll-outs. These are fun to begin with, as they tend to cause problems with thing like add-ons and plug-ins and tack-ons and what have yous. Now, usually the company is quite good at talking to the businesses that provide this software and have thorough testing done, usually resulting in a specific company tailored version being rolled out.
Note that I said 'usually'. Sometimes, they don't. As with the latest version of Adobe Reader. It's been bought and licensed and implemented. Unfortunately, what they didn't test was the following: Can documents created in the latest version of Writer actually be printed by the latest version of Reader? The answer is 'No.', which caused huge amounts of fun.
There is also a nifty feature in the latest reader. It is called 'Send to Fed-EX-Kinko'. I took the call on that one about two months ago.
So you have your shiny new reader. It has prettiful layout with big friendly buttons that say 'Push me. I make a pleasing noise.'. It also has the shiny prettiful button that reads 'Send to Fed-EX-Kinko'. It sort of does what it says on the button.
You see the shiny button. You do not know what the shiny button does. You press the shiny button. Nothing happens. You press the shiny button again. You wait. Nothing happens. You press the shiny button yet once more. Nothing continues to happen. And you press the button some more. Crickets chirp. You call the helpdesk and ask what the prettiful button actually does.
The helpful analyst takes control over your pc and shows you the myriad of screens that have been opened by your diligent button pressing. It requests you fill in details and send them off to Fed-EX where they (presumably) will end up in a dark room. They will likely be eaten by a grue.
You then realise that prettiful button is evil incarnate, the spawn of Satan himself, and will probably follow you home and eat your children, because that button nearly caused you to send highly confidential information to Fed-EX and Oh My Gods The Boss Is Going To Have Conniptions You Must Do Something About This Evil Button Now.
You do not respond well when analyst tells you that this must be sorted out by others Higher Up and that it, because of the potential security risk caused by blithering idiots like yourself, will be sent through with the highest priority. You spend the next 15 minutes moaning and complaining about the fact that there was no small label attached to the button that reads 'Warning. Do not under any circumstances press this button. Doing so will cause your small intestines to crawl up out of your body and throttling you until you are very very sorry for pressing this here button. Seriously.'
Analyst finally cuts you off by chirpily giving you the ticket number and wishing you a good day, while secretly hoping you had a 'Send to Fed-EX/Kinko' button.
* Read 'Pretty much every week'.
