I felled over

I can't do two thirteen hour days. I can do one. I'm glad I could decide whether or not to come in at eight this morning because I couldn't actually physically drag myself out of bed. So my plan of doing two thirteen hour days and have normal days for the rest of the week for the next few months: possibly with the not so much.

You can now all commence with the I told you so's.

I felled over

I can't do two thirteen hour days. I can do one. I'm glad I could decide whether or not to come in at eight this morning because I couldn't actually physically drag myself out of bed. So my plan of doing two thirteen hour days and have normal days for the rest of the week for the next few months: possibly with the not so much.

You can now all commence with the I told you so's.

In which I gibber insanely...

Did I wake up in idiot world this morning? I must have, because in what world is 'the customer cannot assign DHCP' a reason to raise a no sync ticket? What the fuck is this? Were these people dropped on their head when they were a baby?

One of the new 3rd liners keeps mailing the engineer's mailbox with non-engineer related queries and then arguing with any response we give. His battlecry: 'what am I supposed to do now?'. He doesn't even know that we do not send out routers to anyone because we're Networks, not fucking Santa Claus.

He has been told repeatedly to stop doing this, but it doesn't seem to have registered yet. I am getting sick and tired of handholding him through every single step in this big scary world of dealing with us. I don't mind educating people, I really don't, but this one's about as good at absorbing new information as a piece of basalt is at absorbing water.

Oh, and we are unable to book engineers at the moment as the OpenReach systems are throwing a hissfit and throwing their toys out of the pram. There are currently 20 requests in the mailbox and Glod knows how many lurking in our reseller queue.

In which I gibber insanely...

Did I wake up in idiot world this morning? I must have, because in what world is 'the customer cannot assign DHCP' a reason to raise a no sync ticket? What the fuck is this? Were these people dropped on their head when they were a baby?

One of the new 3rd liners keeps mailing the engineer's mailbox with non-engineer related queries and then arguing with any response we give. His battlecry: 'what am I supposed to do now?'. He doesn't even know that we do not send out routers to anyone because we're Networks, not fucking Santa Claus.

He has been told repeatedly to stop doing this, but it doesn't seem to have registered yet. I am getting sick and tired of handholding him through every single step in this big scary world of dealing with us. I don't mind educating people, I really don't, but this one's about as good at absorbing new information as a piece of basalt is at absorbing water.

Oh, and we are unable to book engineers at the moment as the OpenReach systems are throwing a hissfit and throwing their toys out of the pram. There are currently 20 requests in the mailbox and Glod knows how many lurking in our reseller queue.